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Modris Reinbergs, CA

Joshua C. Wheeler, US

Lester B. Gastala, PH

Billing Questions

1. Can I pay using bank payment deposits?

Yes! You can deposit your payment at any Chinabank and Unionbank branches. We also accept Visa, MasterCard, American Express, Discover via 2checkout for online payments using Credit/Debit Cards.

2. What is your cancellation policy?

Monthly users can cancel at any time. Annual users can also cancel their account if not satisfied with the service 1 month from the date of purchase. Top-level domain registration cannot be cancelled and cannot be refunded in whole or in part.

Pre-Sales Questions

1. What Is Web Hosting?

Philwebservices.com offers Domain Registration, Web Hosting, Web Design Development and email services. This means that we provide space on our servers for your web site and email. We can register a new domain name for you, or host an existing domain name, which will be used for your web site and email.

2. How do I decide which package I need?

If you have full-fledged technical requirements, consider Personal Hosting or our Professional Hosting Packages. From more entry level Depending on your budget, we offer three packages ranging from Php 275 - Php 835. If you have other hosting needs, or just want somebody to help you decide, give us a call. Give us a call anytime (24x7) at +63 916 725 1810.

3. What if I don't need a Virtual Private Server?

Some of you need full control over all internet and website activities, while others want a simpler environment for setting up website and related communications. We can help you setup Virtual Private Server with the Hosting needs of your choice. Just contact us provided with your hosting needs.

4. Just who are you guys, and how long have you been around?

PhilWebServices Company (www.Philwebservices.com) launched it's first website and services on the year 2002.

5. Can you Design a Website For Me?

Yes, Philwebservices.com is Web Development Company which specializes in total web solutions for small and medium businesses.

6. How does your Service Guarantee work?

When you buy our services, you get a 31-day money back guarantee. We want to keep you as our customer, so we make sure we do everything to meet your hosting needs. Read our service guarantee.

7. Why should I choose your technology over anyone else’s?

Because no one matches the packages or the price we offer! We know you’ve been shopping around for a secure, affordable Web Hosting solution, so check out our Web Hosting Plans and Our state of the art Network/Data Center to find out for yourself why our service rocks!

8. Do you have guaranteed up-time?

Our datacenter facility sits atop multiple power grids driven by TXU electric, with PowerWare UPS battery backup power and dual diesel generators onsite. Our HVAC systems are condenser units by Data Aire to provide redundancy in cooling coupled with ten managed backbone providers. Twelve more third party backbone providers are available in the building via cross connect. Fire suppression includes a pre-action dry pipe system including VESDA (Very Early Smoke Detection Apparatus) with over 700 smoke detectors between the two facilities. That's guaranteed 99.9% uptime.

9. Do you offer 24/7 technical support?

Yes! Give us a call anytime (24x7) at +63 916 725 1810 or email us using our ONLINE CONTACT FORM.

Technical Questions

1. What kind of hardware do you guys use?

All of our servers utilize Intel® Dual Xeon 2.8 GHZ, with 1.0 gigs of ram or above processing power and reliable, fast scsi hard drives for optimal performance.

2. What kind of hosting facility do you have?

We have a world-class hosting facility set up in Dallas, Texas USA equipped and served by 12 HIGH SPEED reliable backbone providers with a Gigabit Internet Bandwidth.

3. Do you support PHP and MySQL?

All of our Web Hosting Packages support the full use of PHP and MySQL.

4. What Is Data Transfer?

Your data transfer is the total number of data packets which are transferred across the Internet to or from your account. All reputable hosting companies must impose data transfer restrictions in order to control their bandwidth usage and ensure a high standard of service.

The monthly data transfer allowances on our hosting plans are amongst the highest in the industry, as such less that 0.25% of our clients ever exceed them. You can monitor your data transfer in real time via your control panel.

Should you exceed your data transfer, there is no loss of service to your account, you simply pay a small surcharge for each additional megabyte of data transferred. To summarize, exceeding your data transfer allowance is good news as it means you have a very busy and thus profitable web site!

5. Do you allow MP3 sites?

Yes, we allow all legal MP3 sites.

6. Are There Any Restrictions On The Content Of My Site And Use Of My Account?

Please see our [TERMS OF SERVICE] for detailed information on the permitted content for your web site and use of your account.

7. Do you support Microsoft FrontPage extensions?

All our Web Hosting Packages packages support FrontPage extensions, which can be enabled in your control panel.

8. Can I Update My Web Pages As Often As I Want?

You have unlimited access to your site via FTP or FrontPage 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure. You can change and update your site as often as you want to.

9. What is the path to my home directory?

When you login, you will be placed in your home directory.

10. How do I access my control panel?

just log in to http://yourdomain.com/cpanel

11. How do I setup my mail accounts?

Simply follow the steps outlined in your control panel.

12. What name servers should I use for my domain hosted?

Primary DNS: ns1.philwebservices.net Secondary DNS: ns2.philwebservices.net

13. How do I FTP my files to my server?

First, you need to have an FTP client. You’ll then need to connect to the IP address or host name of the domain that was provided to you when you signed up for your Web Hosting package.

Web Design and Development

1. What is the best package I can get for a world class website?

The best package you can get is for USD 400 or PhP 20,000. This package would include upto 6 pages, graphic design concepts, automated contact form for feedback navigation, testing and uploading the tested version of your website. Please note, domain registraion & web hosting is not included in this package.

2. What would you need from us to start a web design project?

We would require all the content, images, your competitor websites and 50% upront payment to start the project. Balance amount is to be paid while delivering the final version.

3. I want to have a flash website. What shall I do?

We can provide two types of flash websites. First is the website where you can have flash animation in some content or images. Second type is a full flash driven website. Please contact our sales team to enquire about the prices.

4. I want to update the website myself and dont want to pay a maintenance fee. How is that possible?

PhilWebServices offers a user friendly Content Management System (CMS) for customers to update the website themselves. Please contact our sales team to enquire about the prices.

5. I have a web portal to be developed with various custom features and functions. How do i get a price for that?

If you have a custom web portal to be developed, please feel free to send your specifications to our sales division for a free quote. Our project managers would analyze the specifications provided by you and prepare a proposal with a reasonable price and timeframe.

6. What are the programming languages used web development applications?

We offer flexibility for programming languages to be used on various hosting servers. Our programmers code in PHP, ASP.NET, ASP, Java and Html.

E-COMMERCE

1. What are the features I can get for my new e-commerce website? We offer the following features for a fresh e-commerce website, even for the lowest package.

• Professional website design and custom graphics. • Easy to use content management system puts you in complete control of your website and online catalog. • Optimization of your site for Google, Yahoo, MSN, Altavista, Lycos etc • Member Registration System • Shopping basket and secure credit card ordering. Call for information on automated payment integration. For additional features for back office such as order tracking, customer order status notification, previous order details printing of invoice, inventory control system, automated email marketing etc. can be delivered at an extra cost.

2. What is the minimum cost of an e-commerce web development project .

We would provide you a world class online store with the features above starting at only USD1600 . For more information on some of the projects we have delivered, please visit our e-commerce web design portfolio.

Project Management and Communication

1. How will I monitor my project once I decide to go ahead with PhilWebServices?

PhilWebServices will assign a project manager for each job, who would be available to the client whenever required for smooth monitoring of a project or incase the client has questions, modifications etc.

2. How will I communicate with the team or the project manager working on my project?

PhilWebServices uses the following means of communication to interact with its prospective or existing clients. Phone Support (+63) 32.255.0689 Landline (Philippines - Cebu) (+63) 916.725.1810 Mobile (Philippines - Cebu) 210 587 7927 (USA Phone - San Antonio Texas via VOIP) Instant Messengers MSN : PhilWebServices@hotmail.com AIM : PhilWebServices YAHOO : PhilWebServices SKYPE : PhilWebServices