QUALITY ASSURANCE IN OUTSOURCING

In the IT outsourcing industry, quality assurance is one of the biggest concerns, especially if your offshore partner do not have adequate QA/testing processes in place. There are actually three common reasons why QA is not conducted thoroughly in a development project. One probable cause that the service provider do not have a testing team and assumes that the client will be handling this part. Another possible scenario is when working on a tight deadline, which requires QA to be conducted fast. Another would be the possibility that the service provider do not have a full understanding of the system requirements of the project at hand.

So how does one mitigate such risk? Before contracting the services of an outsourcing provider, you will need to carefully evaluate the QA processes they follow. Most of the established providers already have their own QA and implement their our test plans. Some of the major considerations would be to check for the following:

      Processes for fixing bugs

      Tracking system for system changes and bugs

      Quality compliance and monitoring process

Most companies fail to consider the importance of Quality Assurance due to the the fact that most outsourcing projects work in a rather limited time period. And more often that not, QA processes are overlooked. However, if you need to ensure you are not only getting the completed project on time, but most importantly require restrict adherence to quality standards, then you need to seriously take time to evaluate the QA processes of your outsourcing service provider.

Having been in operation for almost a decade, PhilWebServices has established a definitive QA process for all its development projects and implements its own set of standards. Outsourcing, in essence is a partnership between the client and the service provider that is founded on mutual trust can confidence in the provider's ability to deliver real results. PhilWebServices, through strict adherence to industry standards offers just that and so much more.